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Frequently asked questions

Once your order is shipped from our warehouse, you will receive an email containing your tracking number along with a live tracking link. Please make sure to enter a valid email ID while placing your order so you can receive all updates related to your shipment.

You can place an order directly through our website by adding items to your cart and proceeding to checkout. If you need any assistance, you may contact our customer support team for help.

Shipping times may vary depending on your location; however, we are pleased to offer Fast 4-Day Delivery on all eligible orders (business days).

To initiate a return, please carefully review our Return and Refund Policy and contact our customer service team with your order number and the reason for the return. Our team will then provide you with detailed instructions on how to proceed.

Yes, you may request an exchange by contacting our customer support team. We will guide you through the process of exchanging your item for another product of equal or lesser value, subject to availability and policy terms.

Yes, we offer Cash on Delivery on eligible orders and serviceable pin codes. Availability may vary based on location and order value.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Because we believe every customer deserves honesty, quality, and personal care. Our focus is not just on offering beautiful sarees but on creating a shopping experience built on trust, transparency, and exceptional customer service.

Yes. We strive to display every saree as accurately as possible using real product photographs. Slight colour variations may occur due to lighting conditions and differences in screen settings.

Yes. Every saree is carefully inspected before dispatch to ensure it meets our quality standards.

Yes. Paithani Vastram is a woman-founded Indian brand dedicated to offering carefully curated Paithani and traditional sarees inspired by India's rich textile heritage.

If you have any questions that are not covered above, our support team is here to assist you.

📩 Email: info@paithanivastram.com

We aim to respond to all queries as quickly as possible.