PRIVACY POLICY

This Privacy Policy explains how Paithani Vastram (“we,” “us,” “our,” or “Paithani Vastram”) collects, uses, stores, and shares your personal information when you visit or make a purchase from www.paithanivastram.com (the “Website”), interact with our official social media pages, or use our products and services.

Information We Collect

Personal Information

When you visit our Website, place an order, contact us, subscribe to our newsletter, participate in a survey, or otherwise interact with us, we may collect information such as:

Name
Email address
Mobile number
Shipping address
Billing address
Order and transaction details
Any other information you voluntarily provide to us

You may choose not to provide certain personal information; however, this may affect your ability to use certain features or complete an order.

Device Information

We may automatically collect certain information about the device you use to access our Website, including:

IP address
Browser type
Device information
Operating system
General usage and interaction information

Cookies and Similar Technologies

We may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and support marketing and advertising activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the Website.

How We Use Your Information

We may use your personal information for the following purposes:

Order Processing

To process, confirm, fulfil, and deliver your orders, including payment processing, shipping, returns, replacements, and refunds.

Communication

To contact you regarding:

Order confirmation
Shipping and delivery updates
Returns, refunds, or replacements
Customer service requests
Important updates regarding your order or our policies

Marketing and Promotional Communication

With your consent or where permitted by applicable law, we may use your contact information to send promotional offers, newsletters, product updates, and marketing communications through email, SMS, WhatsApp, or other communication channels.

You may opt out of promotional communications at any time.

Customer Support

To respond to your questions, complaints, return requests, replacement requests, or other customer support inquiries.

Improving Our Services

We may use information about how customers interact with our Website to improve our products, services, Website functionality, customer experience, and marketing activities.

How We Share Your Information

We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted third-party service providers to operate our business and provide our services, including:

Shopify and other website service providers
Payment gateway and payment processing providers
Shipping and logistics partners
Marketing, advertising, analytics, and communication service providers

These service providers may receive only the information reasonably necessary to perform their services.

We may also disclose information if required by law, regulation, legal process, or to protect our rights, customers, or business.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no method of transmitting or storing information over the internet is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

We recommend that you do not share sensitive or confidential information through unsecured communication channels.

Data Retention

We may retain your personal information for as long as necessary to:

Process and fulfil your orders
Provide customer support
Comply with legal, accounting, or tax obligations
Resolve disputes
Enforce our agreements and policies

Your Choices and Rights

You may contact us to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information, subject to applicable legal and business requirements
Opt out of promotional communications

Please note that certain information may need to be retained for legal, tax, accounting, fraud prevention, or other legitimate business purposes.

Third-Party Websites and Services

Our Website may contain links to third-party websites or services. These websites and services operate independently and may have their own privacy policies.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing any personal information.