Refund policy

RETURN & REFUND POLICY

Conditions for Return

We accept return, replacement, or refund requests in the following situations:

  • The product received is damaged, defective, incorrect, or different from the product ordered.
  • If you wish to return or replace a product because you do not like the colour, design, or overall appearance, the request may be considered subject to the conditions mentioned below.

A complete, uninterrupted unboxing video is mandatory for any claim related to a damaged, defective, missing, or incorrect product. The video must clearly show the sealed package and the complete opening process.

Claims without a valid unboxing video may not be accepted.

To be eligible for a return or replacement, the product must be:

  • Unused and unworn.
  • Unwashed and undamaged.
  • In the same condition as received.
  • Returned with all original tags, packaging, and accessories intact.

Please note that slight colour variations may occur due to differences in screen settings, lighting, photography, or device display. Such minor colour variations will not be considered a product defect.

Return & Refund Process for Damaged, Defective or Incorrect Products

If you receive a damaged, defective, missing, or incorrect product:

  1. Inform us within 48 hours of receiving the product.
  2. Share the complete unboxing video, product images, and details of the issue via email at info@paithanivastram.com.
  3. Our team will review your request and respond within 2 business days.
  4. If your request is approved, we will send you confirmation and further instructions.
  5. Carefully pack the product with all original tags and packaging intact.
  6. Once the returned product is received and inspected, the eligible refund or replacement will be processed.

If the issue is verified as our error, including a damaged, defective, or incorrect product, Paithani Vastram will bear the applicable return and replacement shipping charges.

Returns for Other Reasons

If you wish to return a product because you do not like the colour, design, or overall appearance, you may request a return subject to the following conditions:

  • The return request must be made within 48 hours of delivery.
  • The product must be unused, unworn, unwashed, and undamaged.
  • All original tags and packaging must be intact.
  • The customer will be responsible for safely returning the product to us.
  • The customer will bear the return shipping cost.
  • The product must be shipped back within 10 days of return approval.
  • The product should be securely packed to avoid damage during return transit.

Once we receive and inspect the returned product, the refund will be processed according to the conditions below.

Refund

For approved returns due to a change of mind, colour preference, design preference, or other eligible reasons:

  • The refund amount will include the purchase price of the returned product, minus applicable forward shipping charges and a restocking fee of ₹249.
  • Return shipping charges will be borne by the customer.
  • Refunds will be processed only after we receive and inspect the returned product.
  • Refunds may be issued through the original payment method or a coupon code, as applicable.

For approved claims involving a damaged, defective, or incorrect product, the refund or replacement will be processed according to the approved resolution.

Replacement

Replacement may be available for products of equal or lesser value, subject to product availability.

Replacement requests must be made within 7 days of delivery.

If the Product is Damaged, Defective or Incorrect

If a replacement is approved because the product received was damaged, defective, or incorrect due to our error, Paithani Vastram will bear the applicable return shipping and replacement shipping charges.

A valid and complete unboxing video may be required for verification.

Replacement Due to Colour, Design or Personal Preference

If a customer requests a replacement because they would like a different colour, design, or product, and the original product delivered is not damaged, defective, or incorrect:

  • The customer will be responsible for safely returning the original product to us.
  • The customer will bear the return shipping cost.
  • The original product must be unused, unworn, unwashed, undamaged, and returned with all original tags and packaging intact.
  • Once we receive and inspect the product, the replacement will be processed subject to availability.
  • A replacement shipping charge of ₹249 will be applicable for shipping the replacement product to the customer.
  • If the replacement product has a higher price, the customer must pay the difference in price before dispatch.
  • If the replacement product is of a lower value, the difference may be refunded or issued as a coupon code, as applicable.

Once a product has been replaced, the replacement product will not be eligible for another return or replacement, except in the case of a verified damaged, defective, or incorrect product.

Coupon Code Refund

Where a refund is issued in the form of a coupon code:

  • The coupon code will be valid for 6 months from the date of issuance.
  • The coupon code can be used only once.
  • Products purchased using a refund or replacement coupon code may not be eligible for another return, except for a verified damaged, defective, or incorrect product.

Cash on Delivery (COD)

  • COD is available on eligible orders and delivery PIN codes within India.
  • Free shipping may be available on eligible COD orders, subject to the applicable shipping policy.
  • There is no additional COD charge unless specifically mentioned during checkout.
  • Please ensure that your mobile number, delivery address, and other order details are correct before placing a COD order.
  • For COD orders, we may contact the customer for order confirmation before dispatch.
  • COD availability may depend on the delivery PIN code, order value, product category, and other applicable conditions.
  • We reserve the right to cancel or request additional confirmation for suspicious, incomplete, or unverifiable COD orders.

Order Cancellation

Orders can only be cancelled before they are shipped from our warehouse.

Once an order has been shipped, it cannot be cancelled and will be subject to the applicable Return & Refund Policy.

For COD orders, we may contact the customer for order confirmation before dispatch.

For prepaid orders cancelled before shipping:

  • A refund may be issued through the original payment method, subject to applicable payment gateway or transaction charges.
  • Alternatively, a refund may be issued as a coupon code, where applicable.

Important Information

We recommend that customers carefully check the product images, description, colour, design, and other details before placing an order.

For any questions or concerns regarding our Return & Refund Policy, please contact us:

Phone: 9657507187
Email: info@paithanivastram.com